Lufthansa Group Enhances Mobile App to Power Seamless, Personalized Travel
Originally published on APEX
All images via Lufthansa
The Lufthansa Group has transformed its mobile app to offer passengers a more intuitive and connected experience. The airline’s most recent update introduces a host of new digital features, illustrating how Lufthansa is using technology to meet evolving traveler expectations and create a unified digital ecosystem that enhances every stage of the journey.
Seamless Travel, Delivered Through Digital Innovation
Today, seamless travel is no longer just a promise but a demand. Passengers want their journey to be fluid and frictionless from booking to arrival. The Lufthansa Group has responded with a major app update designed to assist travelers at every stage of their journey, reducing uncertainty and allowing passengers to manage trips on their terms.
Lufthansa Group Chief Customer Officer Dieter Vranckx stated, “We are there for our customers and provide them with an all-round service throughout their flight – supported by digital functions. For example, our guests can now plan their trip even more easily and flexibly and count on comprehensive support in the event of last-minute changes.”
The update means travelers can now cancel a single ticket from a multi-passenger booking directly within the app, something previously only possible by speaking directly with a customer service representative. Additional features include the ability to add sports equipment and pets to a reservation online.
At the center of Lufthansa’s strategy is Travel ID, a personalized profile system that stores essential travel and personal data within the app. The carrier says that over 15 million customers have already created a Travel ID profile.
“I particularly recommend that our passengers create a Travel ID profile,” Vranckx added. “This offers them many advantages and helps to make their journey even more comfortable. With the new digital services, we offer them an optimized travel experience and support them at every stage of their journey.”
Once created, Travel ID allows passengers to input their passport details and documents, which will save them for future and past bookings. If a traveler’s plans change unexpectedly, the Travel ID will provide travelers with personalized information and suggested solutions. For passengers traveling to the US, the app performs an automatic ESTA check during online check-in, and the passport scan feature has been enhanced.
Elsewhere, the update includes a more streamlined flight search and booking process offering faster response times alongside a more intuitive user experience and more relevant flight suggestions. Beyond initial booking, Lufthansa has focused on improving self-service rebooking: Travelers can now change their itinerary within the app even if they have pre-reserved seats.
A key innovation is Lufthansa’s automatic seat fee refund. Passengers who have booked a seat in the new Allegris First and Business Class cabins will automatically receive a refund of the reservation fee in the event of an aircraft change, and the selected seat category is not available. Beginning in the summer, travelers affected by disruptions such as a weather delay or missed connections, will automatically receive a taxi voucher in the app should they have to spend the night at a hotel.
A ‘One-Stop Shop’ For Passengers
Lufthansa’s investment in app technology reflects a broader industry trend toward seamless, end-to-end digital experiences. In April 2025, American Airlines launched a redesigned mobile app that mirrors many of the updated features that Lufthansa has added. Both apps make it clear that airlines are focused on providing passengers with a central platform for everything from booking to flying, entertainment, loyalty, and even rebooking.
